Unruly passengers
Our union officers had been working on having the carrier commit to solving the issue of crew and passenger altercation. Unfortunately many of these scenarios where reported to local union officers, management, or via safety hotline.
Not to METRA police!
This is the first and most important action that needs to happen. Stop the train, call the METRA police, keep yourself safe, and wait for assistance.
Metra has consistently rebutted that the metra police have not been called therefore must not of had a situation during the trip.
PLEASE CALL THE POLICE.
The attached bulletin from METRA outlines the proper and recommended procedure for calling METRA police and the onboard incidents that would necessitate reporting.