https://www.chicagotribune.com/coronavirus/ct-coronavirus-chicago-metra-up-fare-collection-20201005-675fjpzwxfg6dabfhzydavmtvu-story.html
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https://www.chicagotribune.com/coronavirus/ct-coronavirus-chicago-metra-up-fare-collection-20201005-675fjpzwxfg6dabfhzydavmtvu-story.html
You said the right thing and refer them to metra customer line